View Our digital imaging guide
Your intraoral X-ray unit is the cornerstone of your daily diagnostic work. With Heliodent Plus from Dentsply Sirona, you cannot only expect great image quality, reliability and ease-of-use, but an intraoral X-ray unit that integrates seamlessly into your practice and with Dentsply Sirona sensors and scanners to deliver better, safer and faster intraoral diagnostics.
The Heliodent Plus offers a wide range of options to adapt to your clinical needs, room constraints and budget. The Support arm is available in two designs (round or square) and three lengths (41cm/16.2“; 70cm/27.5“; 95cm/37.4") and the unit itself can be installed in four different ways: wall-mounted, ceiling-suspended, and embedded on a Dentsply Sirona treatment center or on a mobile cart.
Smart tools like the media detector which gives you the right settings for sensors, imaging plates or film with the press of a button or different unit control options to choose from make for a versatile and intelligent unit design that makes every day practice live a little bit easier.
Heliodent Plus offers a 0.4mm focal spot and vibration-free components to ideally support your workflow.
You should not bother about using your intraoral X-ray unit. That is why the control panels are particularly easy-to-use. Moreover, with numerous configurations, it will adapt to the realities of your dental practice.
Proudly "Made in Germany", the Heliodent Plus counts over 25,000 installations worldwide.
Make the most out of your space and integrate directly into your treatment center for more efficiency.
Error Codes
Errors during the self-test are indicated by a five-digit number lighting up. The background colour of the display is red.
If an error re-occurs after the unit has been switched off and switched on again, please call our service team on 0800 028 4749.
Possible Cause
Release error - the release button may have been pressed during switch on.
Action
Switch the device OFF and then ON again If the error persists, call our service team on 0800 028 4749 and report the error code .
Possible Cause
Display mode ACTIVE - X-ray cannot be release.
Action
Call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
Action
Press any button to acknowledge the error If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
Action
Press any button to acknowledge the error If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
Action
Press any button to acknowledge the error If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
Action
Press any button to acknowledge the error If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Switch the device OFF and then ON again and repeat the exposure If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
Action
Call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Call our service team on 0800 028 4749 and report the error code.
Possible Cause
Internal error.
​Action
Call our service team on 0800 028 4749 and report the error code.
Possible Cause
Safety circuit - the door switch may not be closed properly.
Action
Switch the device OFF and then ON again, check the door switch If the error persists, call our service team on 0800 028 4749 and report the error code.
Possible Cause
Button error - a button may have been pressed during switch on
Action
Switch the device OFF and then ON again If the error persists, call our service team on 0800 028 4749 and report the error code
Yes, this system will work with all three formats: film, phosphor plates and sensors.
Yes, the system has various arm length options to suit your surgery setup.
Yes, the system is has simple controls and pre-set exposure times depending on the location of the x-ray in the patients dentition.
Yes, the x-ray will be tested by our engineer after installation.
Cleaning
Remove dirt, grime and disinfectant residue regularly using mild cleaning agents.
During cleaning or disinfection, liquids may enter the manual release button or unit via ventilation slots. Electrical components of the system can be destroyed by liquids.
Disinfecting
Only the external surfaces may be disinfected with approved chemical disinfectants. Use only disinfectants that comply with the valid requirements of the respective national regulatory body or whose bactericidal, fungicidal and virucidal properties have been verifiably tested and approved accordingly.
Cleaning and care agents may contain aggressive ingredients. Unsuitable cleaning and care agents are detrimental to health and attack the surface of the unit.
Do not use: Substances containing phenol, peracetic acid, peroxide or any other oxygen-splitting agents, sodium hypochlorite or iodine-splitting agents.
In the interest of the safety and health of patients, users and other persons, inspection and preventive maintenance must be performed at scheduled intervals to ensure the operational reliability and functional safety of your product .
Maintenance of Accessories
With regard to accessories, particularly sensor and film holder systems, please comply with the cleaning and care instructions in the relevant operating instructions.
Annual Inspection
In order to ensure the operational safety and functional reliability of your product, you as the system owner should check the equipment at regular intervals (at least once a year) or call our service team on 0800 028 4749.
Maintenance by the Service Engineer
In addition to the annual check to be carried out by the system owner, preventive maintenance must be performed after 4, 7 and 10 years, and then at two-year intervals.
Image quality check
The image quality should be assessed at regular intervals, at least once a year. On digital image receptor systems, the degree of postprocessing (brightness or contrast adjustment) that is required in the image processing software (e.g. SIDEXIS) to produce satisfactory results is used as an assessment criterion.
Film Image Quality
For conventional X-rays with film processing, the increase of the exposure time is used as an assessment criterion.
Assessment criteria
If, after taking into account the patient's anatomy and excluding possible sources of error such as incorrect patient positioning, this criterion seems to apply, immediately contact our service team on 0800 028 4749 to have potential system faults repaired.
Condensation
Extreme fluctuations of temperature may cause condensation inside the unit. Do not switch the unit on before it has reached normal room temperature. For more information see the Heliodent Plus User Manual.
We know an unexpected breakdown in your practice can be a massive headache for you and your patients - which is why we have a dedicated team of 50 people ready to provide you with a range of comprehensive cover options for your practice equipment, giving you complete peace of mind and minimising the cost of an unexpected breakdown. You can depend on us.
With Protection Cover, you get free access to our team of 10 high tech digital support specialists who can help with digital imaging, lasers and CAD/CAM. For the simpler problems, we also have technicians, who are dedicated to helping you over the phone. You can also at a small cost, use their services even if you don't have cover.
Invest in your practice - choose our comprehensive protection cover. For 12 months we will cover the items you want. It includes an annual service, emergency breakdown, labour and access to our high tech digital support specialists.
To get optimum performance from your equipment and to conform to manufacturer’s recommendations, an annual service could be just what you’re looking for. It’s carried out by our accredited team and includes a 3 month warranty on the work.
We are never far away in an emergency. Unplanned breakdowns are a headache for any surgery. We are more than happy to help.
Our equipment team will use the information you provide to respond to your query as promptly as possible.
You could ask about a FREE one-to-one consultation with one of our specialist team, quotation, demonstration of the latest equipment, or any other question you may have in helping you make an informed decision.
