Durr VistaScan Combi View Phosphor Plate
A great feeling of efficiency and reliability
Read more Enquire nowA great feeling of efficiency and reliability
Read more Enquire nowView Our digital imaging guide
The image plate scanner with a touchscreen for all formats
The new VistaScan Combi View image plate scanner enables the intuitive, efficient and time-saving digitisation of image plates for both intraoral and extraoral formats. Amongst other things, its large touchscreen and easy-to-use user interface contribute to this. Thanks to the integrated wireless LAN functionality, the device is exceptionally flexible.
The benefits at a glance:
Dürr Dental‘s image plate technology makes it unbelievably easy to switch to a digital workflow. This is thanks to the wide range of formats the VistaScan Combi View allows you to process on a single device. Since the X-ray process and image formats do not differ from those for analogue film, there‘s not really anything new to learn. Even for panoramic or cephalometric X-rays, you simply replace the X-ray film with an image plate.
The thin, flexible plate offers clear advantages for both the surgery team and the patients: It is easier to position and sits more comfortably in the patient‘s mouth. Once the image has been taken, it appears on the monitor in just a few seconds. Thanks to an integrated re-setting function, the durable image plate is then immediately ready to be used again.
The level of detection of details achieved by the VistaScan image plates is superior to that of X-ray film and other image plate systems. This provides dentists with a sound basis for making reliable diagnosis. The DBSWIN imaging software provides help in this regard and ensures ergonomic work processes. The VistaScan Combi View can even be used with other common software if necessary.
In intraoral mode, up to four image plates can be read in at the same time. The easy feeding system ensures simple handling and durable image quality.
VistaScan Combi View
Before working on the appliance unplug at the mains and remove all power.
Messages below include defective radiograph, software errors, errors on the appliance and errors on the touchscreen.
Possible Cause
Image plate has been fed the wrong way round and the inactive side has been read out.
Action
Immediately read the image plate again, inserting the image plate correctly.
Possible Cause
Image data on the image plate was erased, e.g. by ambient light.
Action
Always read the image data of the image plate as quickly as possible.
Possible Cause
Fault in the appliance.
Action
Call our service team on 0800 028 4749.
Possible Cause
No image data on image plate, image plate not exposed.
Action
Expose image plate.
Possible Cause
X-ray appliance is faulty.
Action
Call our service team on 0800 028 4749.
Possible Cause
X-ray dose too high.
Action
Check X-ray parameters.
Possible Cause
Incorrect brightness/contrast setting in the software.
Action
Set the brightness of the radiograph in the software.
Possible Cause
Exposed image plate subject to effects of ambient light.
Action
Always read the image data of the image plate as quickly as possible.
Possible Cause
X-ray dose is too low.
Action
Check X-ray parameters.
Possible Cause
Incorrect brightness/contrast setting in the software.
Action
Set the brightness of the radiograph in the software.
Possible Cause
X-ray dose on the image plate too low.
Action
Increase X-ray dose.
Possible Cause
Amplification level (HV value) set too low in the software.
Action
Increase amplification (HV value).
Possible Cause
Unsuitable scanning mode selected.
Action
Select a suitable scanning mode.
Possible Cause
Threshold setting too high.
Action
Reduce threshold setting.
Possible Cause
The image plate placed upside down in foil cassette or light protection cover.
Action
Place image plate correctly.
Possible Cause
Image plate incorrectly places.
Action
Position image plate correctly.
Possible Cause
Plus ID image plate (with marker) exposed on the wrong side.
Action
When taking an X-ray make sure the active side points towards the X-ray tube.
Possible Cause
Image plate double exposed.
Action
Only expose image plate once.
Possible Cause
Image plate not sufficiently erased.
Action
Check the erasure unit is working correctly.
If reoccurs, call our service team on 0800 028 4749.
Possible Cause
Image plate bent during X-ray exposure.
Action
Do not bend the image plate.
Possible Cause
Image plate removed from the light protection cover before reading.
Action
Do not handle an image plate without a light protection cover.
Store the image plate in a light protection cover.
Possible Cause
Metal part of the X-ray tube is in front of the X-ray beam.
Action
When taking an X-ray, make sure there are no metal parts between the X-ray tube and patient.
Check the X-ray tube.
Possible Cause
Edge masking defective in the imaging software.
Action
Deactivate edge masking.
Possible Cause
X-ray dose on the image plate too low.
Action
Increase X-ray dose.
Possible Cause
Amplification level (HV value) set too low in the software.
Action
Increase amplification (HV value).
Possible Cause
Unsuitable scanning mode selected.
Action
Select a suitable scanning mode.
Possible Cause
Threshold setting too high.
Action
Reduce threshold setting.
Possible Cause
Image plate pre-exposed, e.g. by natural radiation or scattered X-ray radiation.
Action
If the image plate has been stored for longer than one week, erase the image plate again prior to use.
Possible Cause
Parts of the image plate were exposed to light during handling.
Action
Do not expose used image plates to bright light.
Read image data within 30 minutes of the exposure.
Possible Cause
Image plate was soiled or scratched.
Action
Clean image plate.
Replace scratched image plate.
Possible Cause
Too much stray light entered during scanning.
Action
Darken the room.
Turn the appliance so that the light does not fall directly onto the input unit.
Possible Cause
Slipping transport.
Action
Clean transport mechanism, replace transport belts if necessary.
Possible Cause
Wrong light protection cover or image plate used.
Action
Only use original accessories.
Possible Cause
Dirt in the laser slit (e.g. hair, dust).
Action
Clean laser slit.
Possible Cause
Micro scratches on the image plate.
Action
Replace image plate.
Possible Cause
Wrong holding system used.
Action
Only use original image plates and film holding system.
Possible Cause
Image plate handled incorrectly.
Action
Use the image plate correctly.
Heed the operating instructions of the image plate and film holding system.
Possible Cause
Appliance is exposed to too much light.
Action
Darken the room.
Turn the appliance so that the light does not reach the entry slot directly.
Possible Cause
Laser or erasure unit too hot.
Action
Switch off the appliance and allow to cool.
Possible Cause
LED defective.
Action
Call our service team on 0800 028 4749.
Possible Cause
Appliance not switched on.
Action
Switch the appliance on.
Possible Cause
Connecting cable between appliance and computer not connected correctly.
Action
Check the connecting cable.
Possible Cause
Computer does not detect connection to the appliance.
Action
Check the connecting cable.
Check network setting (IP address and subnet mask).
Possible Cause
Hardware fault.
Action
Call our service team on 0800 028 4749.
Possible Cause
Appliance is set up behind a router.
Action
Configure IP address without intermediate router on the appliance.
Connect the router in between again.
Manually enter the IP address in VistaConfig and register the appliance.
Possible Cause
Subnet masks of the computer and the appliance do not agree.
Action
Check subnet masks, match if necessary.
Possible Cause
Appliance connection has been lost while software still wants to contact the appliance.
Action
Restore the appliance connection.
Repeat procedure.
Possible Cause
Wrong or too long connecting cable used.
Action
Only use original cable.
Possible Cause
No supply voltage.
Action
Check mains cable and plug connection, replace if necessary.
Check power unit.
If the touch screen does not light, replace the power unit.
Check the main fuse box in building.
Possible Cause
On/off switch defective.
Action
Call our service team on 0800 028 4749.
Possible Cause
Mains cable or one of the plugs has not been inserted correctly.
Action
Check the mains cable and all connections.
Possible Cause
Hardware defective.
Action
Call our service team on 0800 028 4749.
Possible Cause
Mains supply voltage too low.
Action
Check the supply voltage.
Possible Cause
Radiation deflector defective.
Action
Call our service team on 0800 028 4749.
Possible Cause
Appliance has not yet completed boot procedure.
Action
Wait 20 - 30 seconds after switching on until the boot procedure has completed.
Possible Cause
Appliance is blocked by the firewall.
Action
Enable the ports for the appliance in the firewall.
Possible Cause
Touch screen initialisation fault.
Action
Switch the appliance off and on.
Possible Cause
Touch screen defect.
Action
Call our service team on 0800 028 4749.
Possible Cause
Temperature of unit too high.
Action
Allow unit to cool down.
Call our service team on 0800 028 4749.
Possible Cause
Subassembly not initialised.
Action
Software error, if necessary update software.
Call our service team on 0800 028 4749.
Possible Cause
Scanning process has exceeded allotted time allowance.
Action
Call our service team on 0800 028 4749.
Check belt drive.
Check blockage, remove image plate from unit.
Possible Cause
Erasure unit fault.
Action
Call our service team on 0800 028 4749.
Replace erasure unit.
Possible Cause
Subassembly fault.
Action
Switch the appliance off/on.
Possible Cause
Internal communication fault.
Action
Switch the appliance off/on.
Possible Cause
Final radiation deflector rotation speed not achieved.
Action
Call our service team on 0800 028 4749.
Replace the deflector subassembly if problem regularly occurs.
Possible Cause
SOL-Sensor Timeout.
Fault with laser or SOL-sensor.
Action
Switch the appliance off and on.
Call our service team on 0800 028 4749.
Possible Cause
Memory card is full.
Action
Transmit image data to computer.
Insert empty memory card.
Possible Cause
Too much ambient light surrounding unit.
Action
Darken room.
Turn the unit so that no light can fall directly onto entry slot.
Possible Cause
Unit switches off.
Action
Wait until the unit has shut down.
Possible Cause
Firmware update not carried out.
Action
Switch the appliance off and on.
Possible Cause
Internal communication fault.
Action
Switch the appliance off and on.
Please be aware: Only specialist or personnel trained by Durr Dental may maintain the appliance.
Annual
Every 3 years
Every 8 years
NOTICE - Unsuitable agents and methods can damage the appliance and accessories
Image plate scanner
Unit surfaces
The unit surface must be cleaned and disinfected of contamination or soiling. Use the following cleaning and disinfectant agents:
NOTICE - Liquid can cause damage to the appliance
Light protection cover
The surface must be cleaned and disinfected of contamination or soiling. Use the following cleaning and disinfectant agents:
Image plate
Use the following cleaning agents:
NOTICE - Heat or humidity damages the image plate
Foil cassettes
The unit surface must be cleaned and disinfected in cases of contamination or soiling. Use the following cleaning and disinfectant agents when disinfecting with wipes:
For immersion disinfection, use the following cleaning and disinfectant agents:
NOTICE - Heat can damage image plates
Stylus pen for touch screen
The stylus can be cleaned the same as the unit
We know an unexpected breakdown in your practice can be a massive headache for you and your patients - which is why we have a dedicated team of 50 people ready to provide you with a range of comprehensive cover options for your practice equipment, giving you complete peace of mind and minimising the cost of an unexpected breakdown. You can depend on us.
With Protection Cover, you get free access to our team of 10 high tech digital support specialists who can help with digital imaging, lasers and CAD/CAM. For the simpler problems, we also have technicians, who are dedicated to helping you over the phone. You can also at a small cost, use their services even if you don't have cover.
Invest in your practice - choose our comprehensive protection cover. For 12 months we will cover the items you want. It includes an annual service, emergency breakdown, labour and access to our high tech digital support specialists.
To get optimum performance from your equipment and to conform to manufacturer’s recommendations, an annual service could be just what you’re looking for. It’s carried out by our accredited team and includes a 3 month warranty on the work.
We are never far away in an emergency. Unplanned breakdowns are a headache for any surgery. We are more than happy to help.
Our equipment team will use the information you provide to respond to your query as promptly as possible.
You could ask about a FREE one-to-one consultation with one of our specialist team, quotation, demonstration of the latest equipment, or any other question you may have in helping you make an informed decision.